Authorized - RMA Warranty Deposit (SR1800)

SolarRoyal Authorized Warranty Deposit:

This charge covers us shipping a replacement hood unit, everything but the base which should stay mounted to the roof, to you before you returning the defective unit.  You will receive the replacement hood unit (refurbished) and with the same box return the defective unit.  Once returned and confirmed, we will refund $165.00 to the credit card used but must be returned within 30days.  The $30 difference is the cost of shipping as the shipping costs (both ways) is not covered under warranty. If you have any questions, please ask before processing the warranty and payment.   Once you receive the replacement hood, we allow up to 30days to have it returned, once we have it back it can take ten business days to review and verify the warranty claim. Afterwards, we credit your payment via a refund, minus any shipping, which can also take up to 10days.  Please be patient as we do not review returns daily because we do not get them back often.

Once the unit is returned and we can see that it is something not covered by warranty, we will notify you and deduct from the deposit the cost of labor and defective items to repair.  We will refund any remaining funds that are not accrued in a repair not under warranty. If your not familiar with how to remove the SR1800 Hood unit, please review this animated 3D instructions <CLICK-HERE>.